Refund Policy

Firecrown WoW - Donation Refund Policy

Last updated: August 14, 2025
Version: 2.0
Effective from: August 14, 2025

⚠️ IMPORTANT NOTICE

ALL DONATIONS TO FIRECROWN WOW ARE FINAL.

By making a donation, you acknowledge that this is a voluntary contribution to support the server and community, NOT A COMMERCIAL PURCHASE.

1. Donation Policy

1.1 Nature of Donations

  • 🎁 Voluntary Contributions: All payments are donations to support server operation
  • 🚫 No Purchase: We do not sell items, services, or gameplay advantages
  • 💝 Appreciation Tokens: Any in-game items received are gratitude tokens, not purchased goods
  • 📜 Service Support: Donations help maintain hosting, development, and community

1.2 Token of Appreciation System

Donors may receive "Tokens of Appreciation" which can include:

  • 🎮 Cosmetic items: Mounts, pets, transmog items
  • ⭐ Quality of life features: Additional character slots, guild bank access
  • 🎖️ Recognition: Special titles, forum badges
  • 💎 VIP benefits: Priority queue, special chat channels

2. Refund Conditions

2.1 NO REFUNDS Policy

REFUNDS ARE NOT PROVIDED under normal circumstances, including but not limited to:

  • ❌ Change of mind
  • ❌ Dissatisfaction with received tokens
  • ❌ Account ban due to rule violations
  • ❌ Character deletion or loss
  • ❌ Server downtime or maintenance
  • ❌ Gameplay changes or updates
  • ❌ Personal financial circumstances

2.2 Exceptional Circumstances

Refunds may be considered ONLY in these specific cases:

  • 🔧 Technical Error: System malfunction causing double charges
  • 🔒 Unauthorized Transaction: Proven fraud or identity theft
  • ⚖️ Legal Requirement: Valid court order or legal mandate
  • 🚨 Server Closure: Permanent shutdown within 30 days of donation

3. Refund Process

3.1 Request Requirements

For exceptional circumstances, you must provide:

  • 📧 Written Request: Email to firecrownwowsupp@gmail.com
  • 🆔 Account Information: Username, character names
  • 🧾 Transaction Details: PayPal transaction ID, amount, date
  • 📋 Detailed Explanation: Reason for refund request with evidence
  • ⏰ Timeframe: Request within 14 days of transaction

3.2 Review Process

  • ⏱️ Response Time: 5-10 business days
  • 🔍 Investigation: Thorough review of circumstances
  • 📊 Decision: Final determination by administration
  • 💰 Processing: If approved, 7-14 days via original payment method

4. Account Actions

4.1 Chargeback Warning

🚨 CRITICAL WARNING

  • ⚡ Immediate Ban: Chargebacks result in permanent account suspension
  • 🔒 Character Loss: All characters and progress will be lost
  • 🚫 IP Restriction: Your IP address will be banned from the server
  • 📋 Blacklist: Future account creation prohibited

4.2 Approved Refund Actions

If a refund is approved:

  • 🗑️ Token Removal: All received appreciation tokens will be removed
  • 📊 Account Reset: Benefits from donation will be reverted
  • ✅ Account Status: Regular playing privileges maintained

5. Player Responsibilities

5.1 Before Donating

  • 📖 Read Policies: Understand all terms and conditions
  • 💰 Financial Capability: Only donate what you can afford to lose
  • 🎯 Purpose Understanding: Recognize this supports server operation
  • ❓ Ask Questions: Contact support for clarification if needed

5.2 After Donating

  • 🧾 Keep Records: Save transaction confirmations
  • 📬 Check Email: Monitor for delivery confirmations
  • 🎮 Enjoy Responsibly: Use appreciation tokens fairly
  • 🤝 Support Community: Help maintain positive environment

6. Contact Information

📞 Donation Support

Email: firecrownwowsupp@gmail.com

Subject Line: "REFUND REQUEST - [Your Transaction ID]"

Website: https://firecrownwow.com

Discord: https://discord.com/invite/tSVGcYwAPB

Response Time: 24-48 hours for initial contact

Document created: August 14, 2025

Last updated: August 14, 2025

Version: 2.0

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